At Chromheartshoodie, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, refunds, and exchanges may be accepted. By placing an order on our website, you agree to the terms outlined below.

Eligibility for Returns

We accept return requests under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including all accessories (if applicable).
  • A return request must be submitted within 7 days of confirmed delivery.

Items that show signs of wear, damage caused after delivery, or alteration are not eligible for return.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items are not eligible for return or refund:

  • Items marked as final sale
  • Custom or made-to-order items
  • Items returned without prior approval
  • Items returned after the approved return window

How to Request a Return

To request a return, please contact our support team before sending any item back.

Email: [email protected]
Subject Line: Return Request – Order #

Once your request is reviewed, you will receive return instructions. Unauthorized returns will not be accepted.

Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method.
  • Refund processing time may take 5–10 business days, depending on your payment provider.